YEHYA AYESH OBAID, M. The Impact of the Balanced Scorecard Effectiveness in Evaluating the University Intangible Service Quality from the Beneficiaries’ Viewpoint: A Case Study of Undergraduate Students at the University of Science and Technology – Hodeidah Branch. University of Science and Technology Journal for Management and Human Sciences, Sana’a, Yemen, v. 1, n. 1, p. 115–155, 2023. DOI: 10.59222/ustjmhs.1.1.5. Disponível em: https://journals.ust.edu.ye/USTJMHS/article/view/12. Acesso em: 19 sep. 2024.