Yehya Ayesh Obaid M. The Impact of the Balanced Scorecard Effectiveness in Evaluating the University Intangible Service Quality from the Beneficiaries’ Viewpoint: A Case Study of Undergraduate Students at the University of Science and Technology – Hodeidah Branch. J Manag HUM Sci [Internet]. 2023 Mar. 31 [cited 2024 Sep. 19];1(1):115-5. Available from: https://journals.ust.edu.ye/USTJMHS/article/view/12